Comments on: The lost art of Service http://www.spaboomblog.com/2010/the-lost-art-of-service Online Marketing and Industry News for spas, salons and massage therapists Mon, 06 Feb 2012 21:47:58 -0700 hourly 1 http://wordpress.org/?v=3.1.3 By: SP http://www.spaboomblog.com/2010/the-lost-art-of-service/comment-page-1#comment-28796 SP Sat, 13 Mar 2010 17:26:23 +0000 http://www.spaboomblog.com/2010/the-lost-art-of-service#comment-28796 I am not too old but I was taught to turn the lights off when you left the room and to say, "please," and, "thank you." I am amazed how this "norm" in service is not just related to the younger generations, also those who grew up in the 60's and so on can be found unflavorful. What is worse is when you do speak up to management and you can tell they don't care either, they are only getting a $0.75 pay difference. My first job was in fast food and we had secret shoppers, I think on how hard it was to get a 100% and how many times customer service is not driven by appreciation or a sense of accomplishment and self worth. I am not too old but I was taught to turn the lights off when you left the room and to say, "please," and, "thank you." I am amazed how this "norm" in service is not just related to the younger generations, also those who grew up in the 60′s and so on can be found unflavorful. What is worse is when you do speak up to management and you can tell they don't care either, they are only getting a $0.75 pay difference. My first job was in fast food and we had secret shoppers, I think on how hard it was to get a 100% and how many times customer service is not driven by appreciation or a sense of accomplishment and self worth.

]]> By: Mark http://www.spaboomblog.com/2010/the-lost-art-of-service/comment-page-1#comment-28778 Mark Fri, 12 Mar 2010 11:24:46 +0000 http://www.spaboomblog.com/2010/the-lost-art-of-service#comment-28778 Funny, I started working in the service industry many years ago and can actually remember being properly trained in service at a number of jobs. I dont see that happening much these days, or workers are just forgeting the skill. <a href="http://www.planetmassage.com/medical_massage_therapy" rel="nofollow">Planet Massage</a> Funny, I started working in the service industry many years ago and can actually remember being properly trained in service at a number of jobs. I dont see that happening much these days, or workers are just forgeting the skill. Planet Massage

]]> By: Nakisha Hines http://www.spaboomblog.com/2010/the-lost-art-of-service/comment-page-1#comment-28715 Nakisha Hines Tue, 09 Mar 2010 19:17:06 +0000 http://www.spaboomblog.com/2010/the-lost-art-of-service#comment-28715 Bill, I definitely agree! I was just speaking with a friend about this very phenomenon the other day and she insisted on arguing me down that bad service is purely based on demographic location and that I should just accept this as the norm. This is not so and I REFUSE!!! Bad service is bad service no matter where you are, in an economically challenged area of town or not. My take on it was that I encounter bad customer service situations several times a day, no matter what side of town I am on, or what ethnic denomination owns the establishment. It seems as if this IS the norm and should be accepted or chalked up to the rep having a "bad day." No, everyone has a bad day or bad moments, but when you walk into someone's establishment and sign in on their clock, YOU CHECK YOUR ATTITUDE AT THE DOOR! I emphasize to my colleagues and staff that no matter who walk through OUR door or rings OUR phone that they are a potential customer and should be treated with the utmost respect. Not only is it the right thing to do, but bottom line -- THEY are paying OUR salaries! Bill, I definitely agree!

I was just speaking with a friend about this very phenomenon the other day and she insisted on arguing me down that bad service is purely based on demographic location and that I should just accept this as the norm. This is not so and I REFUSE!!! Bad service is bad service no matter where you are, in an economically challenged area of town or not. My take on it was that I encounter bad customer service situations several times a day, no matter what side of town I am on, or what ethnic denomination owns the establishment.

It seems as if this IS the norm and should be accepted or chalked up to the rep having a "bad day." No, everyone has a bad day or bad moments, but when you walk into someone's establishment and sign in on their clock, YOU CHECK YOUR ATTITUDE AT THE DOOR! I emphasize to my colleagues and staff that no matter who walk through OUR door or rings OUR phone that they are a potential customer and should be treated with the utmost respect. Not only is it the right thing to do, but bottom line — THEY are paying OUR salaries!

]]> By: Bill Bice http://www.spaboomblog.com/2010/the-lost-art-of-service/comment-page-1#comment-28713 Bill Bice Tue, 09 Mar 2010 18:44:30 +0000 http://www.spaboomblog.com/2010/the-lost-art-of-service#comment-28713 Sorry, I was trying to be short & sweet. I just find it remarkable how bad service has become, and how it can overshadow otherwise great experiences. An example more specific to our industry: I had a great massage at a spa in Cabo that was essentially ruined by rude front desk personnel. Sorry, I was trying to be short & sweet. I just find it remarkable how bad service has become, and how it can overshadow otherwise great experiences. An example more specific to our industry: I had a great massage at a spa in Cabo that was essentially ruined by rude front desk personnel.

]]> By: Nicole Gainey http://www.spaboomblog.com/2010/the-lost-art-of-service/comment-page-1#comment-28712 Nicole Gainey Tue, 09 Mar 2010 17:28:17 +0000 http://www.spaboomblog.com/2010/the-lost-art-of-service#comment-28712 That's it? Is there more to the story? That's it? Is there more to the story?

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