Automatically Give a Reminder to Get More Reviews
August 2nd, 2010 • Posted by Andrea Feucht • Permalink
Earlier this summer we mentioned a new feature we've been working on to let your clients get a little nudge when they have recently bought an Instant Gift Certificate or used SpaBoom to request an appointment and haven't yet left a review.
We call it "Review Reminders" and it works like this:
- If your client has not submitted a review in the last year, and they've requested an appointment OR redeemed a gift certificate in the last 3 days, we will send them a quick little email to see if they'd like to submit a review.
- We will NOT send them a "Request Review" email if they've received one in the last three months.
The setting is in the Marketing Tab, under Marketing Settings, and we'll be turning it on August 9th — no need to do anything to enable the reminders.

• Trackback • Posted in Spa Gift Certificates, Spa Marketing, SpaBoom New Features
