Automatically Give a Reminder to Get More Reviews

August 2nd, 2010 • Posted by Andrea Feucht • Permalink

Earlier this summer we mentioned a new feature we've been working on to let your clients get a little nudge when they have recently bought an Instant Gift Certificate or used SpaBoom to request an appointment and haven't yet left a review.

We call it "Review Reminders" and it works like this:

  • If your client has not submitted a review in the last year, and they've requested an appointment OR redeemed a gift certificate in the last 3 days, we will send them a quick little email to see if they'd like to submit a review.
  • We will NOT send them a "Request Review" email if they've received one in the last three months.

The setting is in the Marketing Tab, under Marketing Settings, and we'll be turning it on August 9th — no need to do anything to enable the reminders.


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