Most of the time when you are on the Clients tab in a SpaBoom account, you might be searching for a particular client.  That's all well and good, but many times you also want easy access to lots of other information about those clients as a whole.  We have the really cool client reports on the Reports tab, but having to do a couple of extra clicks just didn't seem logical to me as a user and as a techie kind of gal.

So… we changed it.  Now, when you are on the Clients tab, you have one-click access to both the Client Detail Report and the Client Journal Report, from the left hand tasks column.

A minor change, yes, but there are dozens of other places in our system that could be more intuitive or just flow from one step to another more gracefully.  Watching some of our clients use the software to identify those trouble points is part of what we all do, but if I haven't paid a visit to your business personally, you'll have to help me out.  Tell me the things that you'd love to see streamlined and it just might get changed lickety-split.

With your input, SpaBoom just keeps getting better, week by week.  Thank you!

4 Responses...

1. Shawn says:

   January 27, 2009 at 7:42 pm

   Thanks for the constant improvements, tips and tweaks — they are appreciated!

   On the topic of Clients, I wish there were ways to get more done in an automated fashion, such as:
   - sending confirmation e-mails to all those that aren't on your e-mail list
   - resending confirmation e-mails to those that haven't responded yet to a previous request
   - more ability to track what pages they view, what they want to see and overall habits on our web site
   - the reporting is powerful but can be even more so if we can get more detail on site visitors, bounce rates, length of visit and any other intelligence to improve our site

   Thanks!
2. pamela says:

   January 29, 2009 at 9:39 am

   Hi! It would be really awesome if there was a place that showed you all of your clients that were having birthdays each month. Right now i have to keep track of it on paper. Thanks!
3. Bill Bice says:

   January 29, 2009 at 9:57 pm

   Hi Pamela,

   We made a report just for that recently! You can enter birthdays in Clients (no year required) and then run the Upcoming Birthdays report.

   – Bill
4. Andrea Feucht says:

   February 16, 2009 at 9:26 am

   Shawn,

   Thank you for your comments. I have a little bit of follow-up:

   Unfortunately, you cannot re-send an opt-in message. By definition, the opt-in is to ensure that you are not sending messages classified as spam to anyone. Resending an opt-in is definitely considered a spam message, and could jeopardize your ability to send messages in the future if you have that "black mark" in your sending history.

   On more detailed tracking — if the reports we have are not as comprehensive as you'd like, there is always Google Analytics — the Oxford English Dictionary version of website tracking — it does *everything* and can take some time to get used to and set it up, but the information you can learn is nearly limitless.

   Of course, letting us know what kind of reports you'd like is always welcome — your feedback is what keeps us going and continually making our software better.