1. Give them peace and tranquility during their visit.
2. Empower the spa staff with knowledge and know-how.
3. Solve a client’s problem whether it is skin, muscle or stress.
4. Treat them well by acknowledging each client personally and with care.
5. Use your manners.
6. Focus on the client's time, not your schedule.
7. Reward loyalty by upgrading spa services for repeat customers.
8. Laugh.
9. Have fun and bring joy to what you do.
10. Go the extra mile with each client.

2 Responses...

1. LeVonne says:

   March 1, 2009 at 9:01 pm

   I must admit that #5, #6, #7, #8, #9 and #10 rules really ring extremely true with me. The overall value of an upgraded service, genuine laughter and merriment, flexible timing and doing the little things has won my spa outstanding reviews in places I never imagined. I have spoken with clients who actually reserve appts. for loved ones from Texas! It has made the difference between clients booking every 4–6 weeks to booking every 14–21 days. The numbers don't lie at the end of the month, and in this economy it doesn't go unnoticed. Even though our hours are stated, we are very flexible. It has kept us in business, when other well known spas have gone asunder.
2. Skin Clinic MD says:

   March 9, 2009 at 8:43 pm

   Happy customers provide coveted word-of-mouth marketing and make repeated and more frequent visits to your spa. However, as competition increases and consumers have more and more options for medical spa care, you must plan how you can keep each client satisfied and returning.