Comments on: SpaBoom Introduces FREE Online Booking for Spas!

By: Bill Bice

Bill Bice — Tue, 07 Apr 2009 23:10:12 +0000

Hi Anne,

Of course! We'll get you set back up with Online Booking.

Thanks. –Bill

By: anne

anne — Tue, 07 Apr 2009 16:16:17 +0000

If we discontinued appointment request because of the appointment request fees, can we signup for online booking?

Thank you. –Anne

By: Bill Bice

Bill Bice — Sun, 05 Apr 2009 16:58:17 +0000

Hi cbriggs,

The key is that it lets your clients interact with your spa in the way that they want to, including after hours. Email is a great option, but Online Booking gathers all the information necessary to book, including credit cards.

Of course, when we release automatic booking in June, that will take it to the next level — no front desk interaction required. But, it will still done according to the rules you specify, so you keep control of your booking.

By: cbriggs

cbriggs — Sun, 05 Apr 2009 16:29:53 +0000

This appears to be just requests sent to us for appointments rather than an actual scheduling software. Wouldn't we still have to check our emails, find an appointment, get back in touch with them in regards to what times are available etc? How does this differ from someone sending us an email?

By: Bill Bice

Bill Bice — Fri, 03 Apr 2009 23:05:18 +0000

Hi Flor,

The change will be automatic. Then, when we release automatic booking, you'll be able to just turn it on if you'd like to use it.

By: Flor

Flor — Fri, 03 Apr 2009 23:02:48 +0000

Hello,

If I already have request appointment with SpaBoom, do I need to request the service or the change will be automatic?

By: Bill Bice

Bill Bice — Fri, 03 Apr 2009 22:07:49 +0000

Hi Carol,

Credit card information is collected from the client to hold the reservation. You collect payment as usual at the time of service. If, however, the client is a no show, you can then use the collected credit card information to charge according to your policy.

By: Carol

Carol — Fri, 03 Apr 2009 20:55:16 +0000

So once the client has booked online and then given a credit card number for payment, the money is collected by SpaBoom with a check sent to me at a later date, or the payment is then handled and processed by my staff?

By: Bill Bice

Bill Bice — Fri, 03 Apr 2009 16:40:25 +0000

Hi Penny,

No demo on automatic booking yet. We'll let you know as soon as you can play with it!

By: Penny

Penny — Fri, 03 Apr 2009 15:57:13 +0000

Do you have a spa demo of the automatic booking that is to start in June?

By: Bill Bice

Bill Bice — Fri, 03 Apr 2009 15:16:29 +0000

Penny — the first big improvements are to make it very efficient for your front desk to respond to booking requests via email.

Carol — Online Booking is a free benefit with Instant Gift Certificates, just like Blissful Email Marketing.

By: Carol

Carol — Fri, 03 Apr 2009 14:22:28 +0000

Will there be a fee for this service at some point in the future? There is mention of no fees in March or April, but it seems like there may be plans to add fees at a later date.

By: Penny

Penny — Fri, 03 Apr 2009 02:26:24 +0000

What will the updates on April 9th include? Do you have a spa demo of the automatic booking that is beginning in June?

By: Bill Bice

Bill Bice — Fri, 03 Apr 2009 02:20:58 +0000

Hi Penny,

Appointments starting March 1st are free, so you'll see no charges for bookings on your April billing. The first Online Booking enhancements are going live on April 9th.

By: Penny

Penny — Fri, 03 Apr 2009 02:07:06 +0000

When does this begin?

By: Bill Bice

Bill Bice — Thu, 02 Apr 2009 22:55:25 +0000

Hi Anne,

Check it out on our demo site, SpaDemo.

Thanks!

By: Anne

Anne — Thu, 02 Apr 2009 22:44:15 +0000

Do you have a sample one running that we can take a look at how it works?

Thanks.

By: Bill Bice

Bill Bice — Thu, 02 Apr 2009 22:37:27 +0000

Hi Raul,

Credit card security and PCI compliance is very important — and another good reason to use a secure and compliant platform like SpaBoom for selling online.

– Bill, SpaBoom

By: Raul Montagno

Raul Montagno — Thu, 02 Apr 2009 21:56:48 +0000

I am very concerned about system security, since you are taking my customer's credit card information, is your system PCI compliant?

By: Bill Bice

Bill Bice — Thu, 02 Apr 2009 21:56:01 +0000

Hi Resurrection,

Both levels of Online Booking are free. Confirmations is available now, and you can upgrade to Automatic in June if you desire. This is SpaBoom's own online booking, not related to SpaBooker.

– Bill, SpaBoom