Comments on: Gratuity on Instant Gift Certificates

By: Bridget Malcolm

Bridget Malcolm — Thu, 12 Mar 2009 03:25:53 +0000

Thank you!

By: Bill Bice

Bill Bice — Wed, 11 Mar 2009 02:01:52 +0000

Hi Nicole,

If you select a default in Basics, that is just a starting point for clients. They're free to select None, 10%, 15%, 18% or 20% for the gratuity.

Thanks, Bill

By: Nicole

Nicole — Tue, 10 Mar 2009 23:47:24 +0000

Can the Client select the amount of the gratuity? It seems presumptuous to choose the amount for them. Why not have a drop down box with the %'s (which is how I thought it would be set up if I selected yes but not a %) or a write in dollar amount. Especially since our policy on gratuities is "always appreciated never expected."

By: Sara Daly

Sara Daly — Tue, 10 Mar 2009 19:18:18 +0000

At Waterfalls, we already added the gratuity into all our prices and state it on all the descriptions so that everyone (giver and receiver and us) are aware of the tip. No one complains and everyone is happy. If someone doesnt want to purchase a service that way, they have the choice to purchase a straight dollar amount. Make it easier on yourself and your client and everyone wins!

Sara Daly

By: Andrea Feucht

Andrea Feucht — Tue, 10 Mar 2009 16:42:13 +0000

Nancy,

Thank you! We've been asked for gratuities by many clients, and I'm so happy that we can now offer them. It makes life so much simpler for your customers and their gift recipients.

(As an aside, I corrected the logo on your website — the sizing was strange, so it should be a bit better now.)

Take care.

By: Nancy

Nancy — Tue, 10 Mar 2009 16:16:14 +0000

That's great. I've created separate services with 18% gratuity included so this makes it a lot easier. All too often, clients don't even think about giving gratuities and then the technicians are losing much counted on money.

Thank you so much.