Comments on: Front Desk — More Than a Receptionist?

By: andrea

andrea — Thu, 04 Mar 2010 15:19:40 +0000

Do you think a salon should spend money on a receptionist?

By: Janet

Janet — Thu, 07 May 2009 16:04:14 +0000

Jessie after reading your post I can't help but wonder if they were really there to help you run your company or were they planning a take over? That happens too! It's finding that mix of someone who shares your passion and direction and is a great "co-pilot." They are out there! When you find one — hold on tightly! Sorry that happened to you. –J

By: Ruth Cox

Ruth Cox — Tue, 05 May 2009 15:20:27 +0000

I agree with your article wholeheartedly. The front desk is the operations center and helps employees stay focused on excellent customer service and technical results. Both the Spa Director (me) and the Operations Manager are actively engaged in selling services and managing customer relationships as part of "booking."

By: Dawn

Dawn — Tue, 05 May 2009 02:31:20 +0000

I have to say that the above post is sad because if you hire the right person they will stay with you and you can create a plan for them to grow with your company. Receptionist position is the most important position of your company and if "I" could, I would perform this position myself. When structured properly this position should be the highest paid and most respected. The biggest mistake spas or hair salons make is hiring young receptionist and thinking their business will survive and flourish. Seriously?!

By: Jessie

Jessie — Mon, 04 May 2009 20:39:24 +0000

In our experience hiring someone that is skilled to help grow the business has hurt us. It turns into a power struggle between following our specific system rules or doing whatever they think is best. In the end they last about 3-5 months and we are looking for someone else. We are to the point where all we want is someone to answer the phones, and leave the technical stuff to us.

By: Janet

Janet — Mon, 04 May 2009 18:50:04 +0000

Oooops! Ugh! Just realized today was the 4th and you guys sent an email out to my customers that I did not fix! I really do not like the term "wellness" and it was all over that email… darn it… it implies you have to be sick to see us… darn it… I will have to be more diligent!

Re: Receptionist… very true. Always hire a smiley, happy person… it comes through on the phone… you have to be a great salesperson and a good conversationalist and able to juggle the schedule when there is a change… all with a big smile and a "no problem, we can do it" kind of attitude. Very important!!

By: Angel

Angel — Sun, 03 May 2009 17:47:53 +0000

Fantastic article! Many people overlook this very vital part of your spa! The receptionist is the eyes, ears and voice of your spa! First impressions are the lasting ones, and the receptionist is the FIRST person your clients encounter.

By: Nicole

Nicole — Sun, 03 May 2009 11:15:10 +0000

Great article. I do believe the receptionist position is THE hardest job out of all the positions in the spa. I am blessed the have my mom covering that position and it doesn't take long for the other girls in the spa to really appreciate what she does if she takes a day off. Keep up the good work. I find your articles are really helpful.

By: Harry

Harry — Sat, 02 May 2009 18:21:11 +0000

Thank you for the post!

By: Rebecca

Rebecca — Fri, 01 May 2009 16:33:19 +0000

Thank You!!!