Free Your Front Desk with SpaBoom’s Free Online Booking
October 1st, 2009 • Posted by Spa Kat • Permalink
Your front desk is a busy place and a critical touch point for most spa clients as they enter and leave your spa. The attention and service the front staff provides to spa clients in those pivotal moments is critical to your success. If the front staff can focus on your spa clients to rebook appointments, sell products, and tackling issues as they arise, your customers get better service and you make more money.
Move Spa Reservations Away from Front Desk
A ringing phone pulls your staff’s attention away from current clients to speak to potentials clients. The ideal solution is to completely move appointments to a call center away from the front desk, but many small spas don’t have the budget to accomplish it. Alternatively, many spa clients utilize SpaBoom's Online Booking, which reduces the need for the front desk to address reservation requests via phone. It increases your staff’s efficiency and revenue by allowing them to take care of current clients, rebook and sell retail product.
The SpaBoom booking program collects all the information your spa needs to book an appointment including credit card information. The SpaBoom platform is secure and PCI compliant so you don’t need to worry about having clients share their credit card information. It puts the control in your hands and fits the needs of your spa.
Online consumers expect ease and simplicity when it comes to making a spa reservation. Utilizing the SpaBoom online booking program makes it easy and simple to book a reservation and it will keep your customers coming back again and again. SpaBoom booking allows clients to interact with your spa the way they want every time they visit your spa website.
Free is a beautiful thing especially when you receive an online tool proven to build your business. Existing SpaBoom booking clients tell us that moving reservations away from the front desk has a dramatic improvement on rebooking rates and ultimately increases the spa’s revenue. Did I mention it is FREE?
• Trackback • Posted in General, Spa Business Management, SpaBoom New Features, SpaBoom Online Booking
I will definately view the online booking as my small spa does not have the room for having more then one person at the desk at any given time and in order to take it off site a computer network set up is costly and still need someone to monitor it. So, I will review and return with questions I am sure.