Is there a Scrooge in your midst?
August 21st, 2008 • Posted by Spa Kat • Permalink
Don't let negative employees sabotage your spa's holiday success.
Watching employees work together harmoniously is like watching a symphony; there is such synchronicity and beauty in seeing a team steady even under the most challenging circumstances.
The holiday always brings added stress, particularly for service providers who strive heroically to maintain a consistently high level of customer service. It is most challenging when your team is not aligned because it can truly make or break your holiday goals.
Before the stressful season takes over with a tidal wave of Ho-Ho-Ho! and red, take some time to inventory your team's successes and challenges.
- Are all employees aligned with the spa's organization's objectives? Do they feel a part of something more than their particular role? If you are hearing more "we" than "I" from your team then you are heading in the right direction.
- Do all employees understand their role in the team? Are their duties and expectations clearly defined? Employees who understand where they fit in the team and understand their duties take more responsibility for their performance. It is very empowering to be measured based on clearly defined goals and to be rewarded for outstanding performance.
- Is there a way for the team to voice and resolve issues that come up among team members? Having unique ideas and ways of accomplishing a task is a good thing. Conflict among a team is inevitable; how the spa owner manages that conflict is critically important. Make sure all employees know their problems and ideas are being heard and, when possible, implemented to make the team better and stronger.
- Is there a lack of harmony or trust among the team? Find out why and fix it. Trust among teammates builds unity and success — it is absolutely critical to know that each member is looking out for the rest of them team.
You work hard every day to make your spa the best. Taking time now to align your team toward a common goal will give them the tools they need to make the holiday a success.
Posted in Spa Marketing, Spa Business Management, General • Share • Trackback
August 24th, 2008 at 10:46 am
BRAVO!!!