Comments on: How to Answer the Phone http://www.spaboomblog.com/2008/how-to-answer-the-phone Online marketing for spas, salons and massage therapists Mon, 06 Oct 2008 19:05:03 +0000 http://wordpress.org/?v=2.2.1 By: Kim http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22916 Kim Thu, 24 Apr 2008 22:55:37 +0000 http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22916 I had always known that a smile on the face of the voice was very important when answering calls, but I had forgotten about a great way to ensure that this happens. Put a mirror at the desk of your receptionist... when they answer the phone, the smile that they see is transmitted over the phone. I had always known that a smile on the face of the voice was very important when answering calls, but I had forgotten about a great way to ensure that this happens. Put a mirror at the desk of your receptionist… when they answer the phone, the smile that they see is transmitted over the phone.

]]> By: conni http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22913 conni Wed, 23 Apr 2008 16:22:36 +0000 http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22913 When we train a new receptionist we say over and over "SMILE" they will here it your voice. It sounds funny but it works. When we train a new receptionist we say over and over "SMILE" they will here it your voice. It sounds funny but it works.

]]> By: Andrea Feucht http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22869 Andrea Feucht Mon, 14 Apr 2008 14:53:08 +0000 http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22869 Thanks for the comments -- I appreciate your feedback! Thanks for the comments — I appreciate your feedback!

]]> By: Janet Sanders http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22867 Janet Sanders Sat, 12 Apr 2008 16:49:38 +0000 http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22867 I enjoy reading business books when I have the time. Thanks for turning me on to Seth! I think I will buy one of his books. A great blogger too. Answering the phone on the first or 2nd ring is something we strive to do. My receptionist did not sound like she was smiling when she answered the phone one day so I told her. Fix that! If you are not happy -- go work in a donut shop or fold clothes all day for the GAP. Every customer deserves a wonderful experience calling in to our spa. It gives them confidence that our services will match up to our hospitality. Thanks for the reminder! -- Janet I enjoy reading business books when I have the time. Thanks for turning me on to Seth! I think I will buy one of his books. A great blogger too. Answering the phone on the first or 2nd ring is something we strive to do. My receptionist did not sound like she was smiling when she answered the phone one day so I told her. Fix that! If you are not happy — go work in a donut shop or fold clothes all day for the GAP. Every customer deserves a wonderful experience calling in to our spa. It gives them confidence that our services will match up to our hospitality. Thanks for the reminder! — Janet

]]> By: Carol Cheshire http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22866 Carol Cheshire Sat, 12 Apr 2008 11:23:00 +0000 http://www.spaboomblog.com/2008/how-to-answer-the-phone#comment-22866 I for one am thankful that you changed your policy. You have eliminated one of life's frustrations -- trying to talk to a PERSON! Good article. I will give it more thought and try to implement the valid ideas. I for one am thankful that you changed your policy. You have eliminated one of life's frustrations — trying to talk to a PERSON!

Good article. I will give it more thought and try to implement the valid ideas.

]]>